Privacy and Data Policy
This Privacy Policy explains how Hula Spins collects, uses and protects the personal information you give us when you create an account, play games or use our site. We take your privacy seriously and describe below what data we gather, why we need it and your rights in relation to that information.
Types of data we collect
Personal data
When you register an account we collect personal details such as your name, date of birth, email address, postal address and telephone number. We also collect identity documents and verification information where required for age and identity checks.
Technical and device data
We gather technical information about the device and browser you use, IP address, device identifiers, operating system, browser type and crash reports. This helps us deliver the site, troubleshoot issues and improve performance on mobile and desktop.
Transactional and activity data
We record transactional data including deposits, withdrawals, bet history and game activity. We also keep records of communications with our support team and any complaints or responsible gambling interactions.
How we use your information
Your data is used to provide and manage your account, process payments, verify identity, comply with legal and regulatory obligations, prevent fraud and money laundering, and maintain the safety and integrity of the service. We also use aggregated data to analyse and improve our products and services.
Data protection and security practices
We use appropriate technical and organisational measures to protect your information, such as encryption in transit, access controls, and secure storage. Access to personal data is restricted to authorised staff and trusted service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, improve site functionality and measure how our services are used. Some cookies are essential for the service to work, while others are for analytics and marketing. You can manage cookie settings via your browser or the site cookie tool.
Sharing information with third parties
We may share personal data with third parties such as payment processors, identity-verification providers, fraud prevention services, regulators and service providers who support our operations. All third parties are required to treat your data securely and only use it for the purposes we specify.
User rights
You have rights under data protection law, including the right to access the personal information we hold about you, request correction of inaccurate data, request deletion where permitted, and object to or limit certain processing. We will respond to valid requests in line with applicable law.
Access, correction and deletion
To access, correct or request deletion of your data, contact our support team. We will verify your identity before making changes. In some cases we may retain limited records where necessary to comply with legal or regulatory obligations or to resolve disputes.
Policy updates
We may update this Privacy Policy from time to time. When we make material changes we will notify you through the site or by email. Please review the policy periodically to stay informed about how we handle your information.
Contact us
If you have questions or wish to exercise your rights, please contact [email protected]. We will aim to respond promptly and help you with any privacy-related concerns.