These Terms and Conditions describe the rules that apply when you use Hula Spins. They explain the relationship between us and our users, set out your basic rights and responsibilities, and describe how we operate the site and services. We expect all customers to read and accept these terms before using the platform; by registering or playing you agree to comply with them.
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person and accounts must be registered in your own name. You must notify us immediately of any unauthorised access or security breach. We may suspend or close accounts that appear to be shared, used fraudulently, or in breach of these terms.
Access to Hula Spins is limited to adults who are permitted to gamble in their jurisdiction. You must be at least 18 years old and able to provide valid identification and proof of address when requested. We carry out Know Your Customer (KYC) checks and may restrict or block activity until verification is complete. Failure to verify your identity may result in account closure and forfeiture of any pending bonuses.
Use of the site must be lawful and honest. You must not attempt to manipulate games, exploit software errors, collude with other players, or use automated tools to access the service. Abusive, harassing, or fraudulent behaviour towards staff or other users is prohibited. We reserve the right to take action, including withholding funds, where we reasonably suspect abuse or fraud.
From time to time we run promotions and offer bonuses. General rules include eligibility checks, minimum qualifying deposits, wagering conditions and maximum cash conversion limits. Bonus funds and free-spin winnings are subject to applicable wagering requirements and game restrictions. If you have a pending withdrawal you will generally be ineligible for promotional credits until the withdrawal is processed. Any suspected bonus abuse may lead to refusal of bonus funds and account restrictions.
We accept a range of payment methods for deposits and withdrawals in GBP. Minimum deposit amounts and qualifying amounts for promotions may apply. Withdrawals are subject to verification checks and processing times. Withdrawals typically enter a pending period before release and may take additional time to reach your payment method after that release.
Before processing withdrawals we may request photo ID, proof of address and proof of payment method. We apply deposit and withdrawal limits and may require affordability evidence to increase limits. We may also apply network-wide limits that affect activity across related websites.
If you have a complaint please contact our support team in the first instance. We will investigate and aim to resolve disputes fairly and promptly. If an issue cannot be resolved directly we will outline further escalation routes and any applicable independent adjudication available under applicable law.
We may update these terms from time to time. Material changes will be notified to active account holders by account message or email. Continued use of HulaSpins after notification constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically.
If you need assistance with these terms, contact [email protected].
